active-family.jpg

FAQs

What you need to know...

Opening Hours

Office hours are Monday to Friday from 9am - 6pm. The surgery closes for lunch from 1pm to 2pm. The surgery is closed Saturdays, Sundays & Bank Holidays. 

Consultations & Appointments

Consultation is by appointment. Appointments may be made in advance. We endeavour to facilitate urgent problems with same day appointment.
Consultation duration is 15 minutes but we realise that this is not sufficient for some problems, so, if you feel you may need more time than this please let us know.
If you are booking for a particular procedure please let reception staff know at booking so they may make your booking for an appropriate time and duration to suit you.
Appointments can be made either in person, by phone at 091 794 734 or by emailing us at [email protected] 

Blood Tests

Please be aware that the majority of blood tests must reach the laboratory in UHG by lunchtime the same day. Thusly, for the majority of blood tests an appointment MUST be in the morning. Please check with reception staff if there is any doubt. 

Housecalls

Housecalls may be made with prior arrangement or in emergency and only after consultation with the doctor on duty.
The nature of consultation outcome is more satisfactory for the patient when the Doctor or nurse has access to diagnostic and therapeutic equipment in the surgery and we would encourage all patients thusly to be seen, where possible, in the surgery itself. 

Prescriptions & Forms

Please allow 48 hours for ordering and procurement of prescriptions. Prescriptions must unless in most exceptional circumstances be collected by hand.
A member of our administration staff will be available from 9am-1pm and 2pm-6pm to facilitate the ordering and collection of such paperwork forms and prescriptions.

Payment Options

We accept payment by Cash, Cheque, Debit Card/Laser and Credit Card.

Out of Hours Medical Cover

This surgery engages WESTDOC for Out of hours cover for urgent medical consultations or queries. This service is in place for our patients convenience and care after surgery hours ,from 6 pm to 9am of the following day. PHONE: 1850 365 000